General terms and conditions of sale
These conditions of sale are concluded on the one hand by Les Terrasses de l’Arago, a Société à Responsabilité Limitée with a capital of 9,000 euros whose registered office is located at 16, Rue de la Révolution, 66600 VINGRAU registered in the Perpignan Trade and Companies Register under number SIREN 411 915 952 hereinafter referred to as "Les Terrasses de l’Arago" and on the other hand by any natural or legal person wishing to make a purchase via the website of Les Terrasses de l’Arago hereinafter referred to as "the Client".
Purpose of the contract
The purpose of these general terms and conditions of sale is to establish the contractual provisions between Les Terrasses de l’Arago and the Client and the conditions applicable to any purchase made through the e-commerce site www.terrasses-arago.fr, for the consumer. The acquisition of a good, product or service through this site implies an unreserved acceptance by the customer of these terms and conditions of sale.
Legal information
Alcohol abuse is dangerous for your health. To be consumed in moderation.
Ordinance No. 59-107 of 7 January 1959 and Law No. 74-631 of 5 July 1974 prohibit the sale and supply of alcoholic beverages to minors and persons of equivalent age. Consequently, by completing your Order Form, you acknowledge that you have the legal capacity to enter into this contract.
In accordance with the provisions of Law No. 78-17 of 6 January 1978, the www.terrasses-arago.fr website has been declared to the French National Commission for Information Technology and Civil Liberties. In application of the French Data Protection Act, the information requested is essential to process your order and is intended for the services of Les Terrasses de l’Arago.
You have the right to access, modify, delete and rectify your personal data. Through our intermediary, you may receive proposals from other companies. If you do not wish to do so, simply write to us indicating your surnames, first names, address and possibly customer number.
The exercise of this right must be made with:
- By mail to: 16, Rue de la Révolution, 66600, VINGRAU, France
- By email to: info@terrasses-arago.fr with proof of your identity.
Data controller: Mr. Thomas Mangin
Les Terrasses de l’Arago collects personal data concerning the Purchaser and, where applicable, the recipient of the Order. The purposes, recipients, storage periods and conditions under which Les Terrasses de l’Arago collects and processes personal data are set out in the site's T&Cs and the site's PRIVACY POLICY, which details all information relating to the processing of personal data as well as the rights of the data subjects in connection with such processing.
Characteristics of the items offered for sale
The items offered are those listed in the catalogue published on the www.terrasses-arago.fr website. These items are offered within the limits of available stocks. Each item is accompanied by a description established by www.terrasses-arago.fr. The photographs in the catalogue are as accurate as possible but cannot ensure a perfect similarity with the proposed item.
Geographical area
The online sale of the items presented on the site is reserved for buyers residing in metropolitan France.
Tariffs
The prices appearing in the catalogue are inclusive of all taxes in euros, taking into account the VAT applicable on the day of the order; any change in the rate may be passed on to the price of the articles. Les Terrasses de l’Arago reserves the right to modify its prices at any time, it being understood that the price appearing in the catalogue on the day of the order will be the only one applicable to the Customer. The prices indicated do not include order processing fees. The prices are valid only for metropolitan France.
Shipping costs, customs taxes and formalities are the exclusive responsibility of the Customer.
Ordering information
The customer places an order on the website "www.terrasses-arago.fr". To purchase one or more articles, he must necessarily follow the following order process:
- Choice of articles and addition to the basket
- Validation of the contents of the basket
- Identification on the Internet site and registration on the identification form on which he will indicate all the requested contact details - Choice of payment method and acceptance of the GCS
- Validation of payment
The customer will receive an order confirmation e-mail.
The customer will be able to view at any time during the ordering process the details of his order as well as its total price and correct any errors, before confirming it to express his acceptance.
Les Terrasses de l’Arago reserves ownership of the articles until the order has been paid in full, i.e. when the price of the order has been collected by the company Les Terrasses de l’Arago.
Les Terrasses de l’Arago reserves the right to cancel or refuse any order from a Client with whom there is a dispute relating to the payment of a previous order or a Client who does not have the capacity to contract. Any order implies acceptance of the prices and descriptions of the items available for sale.
Les Terrasses de l’Arago undertakes to honour orders received on the website only within the limits of available stocks.
Methods of payment
The payment of the purchases is carried out via one of the following means, at the convenience of the Customer:
- By credit card
Order control
In view of the increase in fraud recorded in the context of on-line commerce and in order to secure payments, for any order placed by a client on the site www.terrasses-arago.fr, Les Terrasses de l’Arago will check the elements of the order before delivery.
As part of this check, Les Terrasses de l’Arago reserves the right, taking into account the destination, amount, rarity or even the type of products ordered, to require the client to provide proof of identity and proof of address or a Kbis extract for legal entities.
In the event of express or tacit refusal by the customer to provide the requested proof or in the event of non-compliant proof, the Les Terrasses de l’Arago will proceed to cancel the transaction and immediately reimburse the customer's bank account. Tacit refusal is the absence of response from the client within 15 days of the request for proof.
Shipping and delivery times
All orders placed by express and paid for on the Les Terrasses de l’Arago site before 12 noon from Monday to Friday (excluding weekends and public holidays) will be prepared and dispatched the same day, subject to validation of payment.
Example: An express order placed on Friday before 12:00 pm is prepared on Friday and delivered on Monday. An express order placed on Friday after 12:00 pm is prepared on Monday and delivered on Tuesday. An order placed on Monday after 12:00 noon is prepared on Tuesday and shipped on Wednesday.
Les Terrasses de l’Arago undertakes to deliver orders placed by the Customer within the agreed delivery times. If the said articles have not been delivered within 7 days from the delivery date provided for when the order was placed, and if this delay is not due to a case of force majeure, the Customer may proceed with the resolution of the sale, by sending a registered letter with acknowledgement of receipt to the following address: 16, Rue de la Révolution, 66600, VINGRAU, France. The sums paid by the Customer will then be fully refunded.
The delivery time for French customers is as follows: 2 to 5 working days
The customer has a period of 30 working days from the date of dispatch of the order to notify non-receipt and to request resolution of the sale and reimbursement of the articles. After this period, no resolution of the sale will be accepted.
The customer is required to check the good condition of the items delivered. Any anomaly found (missing item, damaged package, broken item...) must be reported within 3 days, to Les Terrasses de l’Arago, following receipt.
Circumstances beyond our control
We cannot be held responsible for loss, damage, errors or non-delivery of a shipment once it is established that circumstances beyond our control exist. Circumstances beyond our control" includes, but is not limited to, the following:
- Acts of God or force majeure, including but not limited to: earthquakes, cyclones, storms, floods, wars, road, train and plane accidents, embargoes...
- any defects or particularities linked to the nature of the shipment, even if it was known to us at the time of our acceptance,
- any act, failure or negligence of any third party, for example: the recipient, any interested third party, any customs or other administration employee, the postal services, any carrier or any other third party to whom the shipment is entrusted by our transport service provider, to serve sectors not directly served by itself, even if the sender has not requested or has not been informed of the use of a third party.
Consequential damages
Les Terrasses de l’Arago will only be held responsible for the reimbursement of the delivery service under the reservations stated above (Delayed Delivery) and in no case for any indirect damages that the client may invoke. These indirect damages and losses are understood to mean in particular any loss of income, profits, interest or markets and any loss linked to the impossibility of using all or part of the shipment.
Breakage during shipment
If a package arrives at the damaged recipient (breakage of the bottle(s)), the recipient must refuse the package. The carrier will inform Les Terrasses de l’Arago. Upon receipt of this information, Les Terrasses de l’Arago undertakes to immediately forward an identical package to the recipient. Under no circumstances will the customer be able to claim a refund for the product and the delivery package.
Withdrawal period: exchange or return
Customers, non-professional natural persons, benefit from a withdrawal period of fourteen days from the delivery of their order to return the product to Les Terrasses de l’Arago for exchange or reimbursement without penalty and without return costs.
The return costs are offered by Les Terrasses de l’Arago. The Customer will be reimbursed in full as soon as possible and at the latest 14 days after the date on which he exercised his right of withdrawal.
Conditions of exchange and return for refund
Returned items must be intact, unopened and in perfect condition. They must be returned in a condition that allows their re-marketing.
The Customer must return them via Colissimo.
If the Customer returns the items by another means of return, and therefore incurs return costs, the Customer may not claim any refund or exchange from Les Terrasses de l’Arago.
The Customer must keep proof of the deposit of the package with the service provider in charge of the return. In the absence of this proof, no exchange or refund can be made in case of loss of the package.
Responsibility
Les Terrasses de l’Arago shall not be held liable in the event of non-performance of the contract, in the event of stock shortage or unavailability of the product, force majeure and, in particular, in the event of a total or partial strike, flood, fire or other natural disasters and, more generally, any events that do not allow the order to be properly executed.
Electronic signature
The "OK" associated with the authentication and non-repudiation procedure and the protection of all messages constitutes an electronic signature. This electronic signature has the value, between the parties, of a handwritten signature.
Proof
The computerized records, kept in Les Terrasses de l’Arago's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties.
Amicable settlement of disputes
These general terms and conditions of sale above are governed by French law. In the event of difficulties in the application of these general terms and conditions of sale, we invite you to seek an amicable solution by contacting Les Terrasses de l’Arago in advance.
Proof of delivery
We undertake to provide free of charge by telephone the information on the delivery position. You will be able to consult and print a proof of delivery issued by the receiver of your order on our carrier's website: https://www.tnt.com
Shipping & Returns Policy
France
|
Number of Bottles |
Mondial Relay |
TNT |
|
1-6 |
13€ |
15€ |
|
6-12 |
26€ |
29€ |
|
12-18 |
39€ |
44€ |
|
18-24 |
52€ |
57€ |
|
24-30 |
65€ |
70€ |
|
30-36 |
78€ |
82€ |
|
>36 |
91€ |
100€ |
|
From 375€, shipping is free of charge |
||
Europe Zone 1: Austria, Belgium, Germany, Italy, Luxembourg, the Netherlands, Spain, Portugal and the United Kingdom.
|
Number of Bottles |
Mondial Relay |
Chronopost Express |
|
1-6 |
16.15€ |
30€ |
|
6-12 |
32€ |
55€ |
|
12-18 |
48.45€ |
77€ |
|
18-24 |
64.60€ |
100€ |
|
24-30 |
80.75€ |
100€ |
|
30-36 |
96.90€ |
100€ |
|
>36 |
100€ |
100€ |
|
From 375€, shipping is free of charge |
Europe Zone 2: Czech Republic, Hungary, Ireland, Monaco, Slovakia, Latvia, Lithuania and Estonia.
|
Number of Bottles |
Fedex Express Delivery |
|
1-6 |
30€ |
|
7-12 |
55€ |
|
13-18 |
78€ |
|
19-24 |
95€ |
|
>25 |
120€ |
|
From 375€, shipping is free of charge |
Shipping and delivery times
All orders placed by express and paid for on the Les Terrasses de l’Arago site before 12 noon from Monday to Friday (excluding weekends and public holidays) will be prepared and dispatched the same day, subject to validation of payment.
Example: An express order placed on Friday before 12:00 noon, is prepared on Friday and delivered on Monday. An express order placed on Friday after 12:00 noon is prepared on Monday and delivered on Tuesday. An order placed on Monday after 12:00 noon is prepared on Tuesday and shipped on Wednesday.
Les Terrasses de l’Arago undertakes to deliver orders placed by the Customer within the agreed delivery times. If the said articles have not been delivered within 7 days from the delivery date provided for when the order was placed, and if this delay is not due to a case of force majeure, the Customer may proceed with the resolution of the sale, by sending a registered letter with acknowledgement of receipt to the following address: 16, Rue de la Révolution, 66600, VINGRAU, France. The sums paid by the Customer will then be fully refunded.
The delivery time as an indication for French customers is as follows: 2 to 5 working days.
The delivery time for customers outside of France is as follows: 4 to 8 working days.
The customer has a period of 30 working days from the date of dispatch of the order to report non-receipt and request the resolution of the sale and the refund of the articles. After this period, no resolution of the sale will be accepted.
The customer is required to check the good condition of the items delivered. Any anomaly found (missing item, damaged package, broken item...) must be reported within 3 days, to Les Terrasses de l’Arago, following receipt.
Circumstances beyond our control
We cannot be held liable for loss, damage, errors or non-delivery of a shipment if circumstances beyond our control are established. Circumstances beyond our control" includes, but is not limited to, the following:
- Acts of God or force majeure, including but not limited to: earthquakes, cyclones, storms, floods, wars, road, train and plane accidents, embargoes...
- any defect or particularity related to the nature of the shipment even if it was known to us at the time of our acceptance,
- any act, failure or negligence of any third party, for example: the recipient, any interested third party, any customs or other administration employee, the postal services, any carrier or other third party to whom the shipment is entrusted by our transport service provider, to serve sectors not directly served by itself, even if the sender has not requested or has not been informed of the use of a third party.
Consequential damages
Les Terrasses de l’Arago will only be held responsible for the reimbursement of the delivery service under the reservations stated above (Delayed Delivery) and in no case for any indirect damages that the client may invoke. These indirect damages and losses are understood to mean in particular any loss of income, profits, interest or markets and any loss linked to the impossibility of using all or part of the shipment.
Breakage during the expedition
If a package arrives at the recipient damaged (breakage of the bottle(s)), the recipient must refuse the package. The carrier will inform Les Terrasses de l’Arago. Upon receipt of this information, Les Terrasses de l’Arago undertakes to immediately reship an identical package to the recipient. Under no circumstances may the customer demand reimbursement of the product and the delivery charge.
Withdrawal period: exchange or return
Customers, non-professional natural persons, benefit from a withdrawal period of fourteen days from the delivery of their order to return the product to Les Terrasses de l’Arago for exchange or reimbursement without penalty and without return costs.
The return costs are offered by Les Terrasses de l’Arago. The Customer will be reimbursed in full as soon as possible and at the latest 14 days after the date on which he exercised his right of withdrawal.
